Delivery Information

We dispatch daily between Monday - Friday. We aim to dispatch your order within 2 working days from day of order placed, at busier times this can take longer (Please contact us if you require a quicker dispatch and we can let you know!) 

Royal Mail Special Delivery WILL be dispatched on the same day of order placed (if placed before 2pm, Monday-Friday. After this time order will be dispatched the next working day.) 

Please see the table below to review our current delivery costings. If there isn't an option available for you, please contact-us to discuss your options

FREE UK Standard Postage when spending over £50.00 (on orders under 2kg, orders over this weight or large parcels that have to be sent via a carrier service are charged at our heavier parcel rate at £9.99) Isabelle Lee Collection bears are unfortunately excluded from the FREE delivery due to the value and they have to be sent using Royal Mail Special Delivery. 

UK DELIVERY 

Royal Mail Tracked 48 2/3 working days (from dispatch) (with the exception of greeting cards.) 

Royal Mail Tracked 24 1/2 working days  (from dispatch) (with the exception of greeting cards.) 

Next Day Delivery, Goods are dispatched via Royal Mail Special Delivery. Order before 2pm for next day delivery (Between Monday - Thursday) Any orders placed on Friday will be delivered on Monday and orders placed on Saturday and Sunday will be dispatched on Monday for delivery Tuesday. (on heavier goods a carrier service may be used.)

Overseas

Please note that we can no longer send any JELLYCAT products overseas as from June 2022. 

Standard Delivery, up to 2kg  Goods are dispatched via either Royal Mail International Tracked or signed for, Goods over 2.01kg will be dispatched with a carrier ( normally Parcel Force ) please be aware customs and import duties will need to be paid once the parcel reaches your country. We are not responsibile for these charges.

Returns Policy

We honour your right to cancel an order under the distant selling regulations (2000). You have 14 days from the day of reciept to return the good's back to us. 

You must notify us before hand to let us know you are returning an item otherwise we cannot accept it. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. We recommend using a tracked and signed delivery method. 

Refunds are less the original postage cost incurred by www.onemorebear.co.uk 

Good's must be returned in a saleable condition, in original packaging, with tags still attached and any extra's that are included (e.g. dust bags, certificates.)  Any promotional item or free gifts that were sent as part of the order must be returned also.

Refunds will be processed within a 30 day period.

Returns Address

One More Bear, Unit 204

Trentham Retail Village

Stoke on Trent 

ST4 8AX

Delivery to United Kingdom

Delivery Type Min Weight Max Weight Cost
Royal Mail Tracked 48 (FREE over £50.00*) 0.00kg 2.00kg £3.99
Royal Mail Tracked 24 0.00kg 2.00kg £4.99
Standard Post (for Heavier Items) 2.01kg 20.00kg £9.99
Next Day Special Delivery 0.00kg 2.00kg £10.99
Next Day Delivery (Heavier Items) 2.01kg 10.00kg £12.99

Delivery to EU

Delivery Type Min Weight Max Weight Cost
Standard Delivery 0.00kg 2.00kg £19.00
Standard Delivery 2.01kg 4.00kg £29.00

Delivery to USA

Delivery Type Min Weight Max Weight Cost
Standard Delivery 0.00kg 2.00kg £29.00
Standard Delivery 2.01kg 3.00kg £49.00
Standard Delivery 3.01kg 4.00kg £69.00

Delivery to Rest of the World (excluding USA)

Delivery Type Min Weight Max Weight Cost
Standard Delivery 0.00kg 2.00kg £25.00
Standard Delivery 0.00kg 2.00kg £18.00
Standard Delivery 2.01kg 4.00kg £60.00
Standard Delivery 4.01kg 10.00kg £80.00