Delivery Information

We take great pride in dealing with the wrapping of ordered goods and we process each sale individually with the aim to dispatch within 2 working days of payment being received. Please see the table below to review our current delivery costings. If there isn't an option available for you, please contact-us to discuss your options

UK

Standard Delivery, Goods are dispatched via Royal Mail second Class Recorded 2/3 working days. (with the exception of greeting cards.)

Next Day Delivery, Goods are dispatched via Royal Mail Special Delivery. Order before 2pm for next day delivery (on heavier goods a carrier service may be used.)

(Monday - Thursday. Orders placed on a Friday will be delivered on Monday unless you require a Saturday delivery then please contact us as this requires an extra cost. Orders placed on Saturday and Sunday will be dispatched on Monday for Tuesday delivery.) 

Overseas

Standard Delivery, Goods are dispatched via either Royal Mail International Signed for or our chosen carrier service

Returns Policy

We honour your right to cancel an order under the distant selling regulations (2000). You have 7 days in which to notify us that you wish to cancel and the 7 days commences on the day after you receive your order. This is your statutory 'cooling off' period. You can notify us by e-mail, or phone. Unless your delivery is defective or damaged, it is your responsibility to return the goods at your cost. You must notify us prior to sending the item back otherwise we cannot accept it.

Any promotional item or free gifts that were sent as part of the order must be returned also.

Any item being returned to us must be received by us within 7 days of us being notified of your intention to send the item back. If the item is unwanted and returned, we will refund the cost of the bear as per your statutory rights excluding the cost of delivering the item to you.

Returns Address

One More Bear, Unit 204, Trentham Retail Village, Stoke-On-Trent, Staffordshire, ST4 8AX 

 

Delivery to United Kingdom

Delivery Type Min Weight Max Weight Cost
Standard, Second Class Recorded 0.00kg 4.00kg £2.99
Standard, First Class Recorded 0.00kg 4.00kg £4.99
Standard Post (for Heavier Items) 4.10kg 10.00kg £9.99
Next Day Delivery 0.00kg 3.00kg £8.99
Next Day Delivery (Heavier Items) 3.00kg 10.00kg £12.99

Delivery to EU

Delivery Type Min Weight Max Weight Cost
Standard Delivery 0.00kg 2.00kg £19.50
Standard Delivery 2.01kg 20.00kg £25.00

Delivery to Rest of the World

Delivery Type Min Weight Max Weight Cost
Standard Delivery 0.00kg 2.00kg £18.00
Standard Delivery 2.00kg 4.00kg £25.00
Standard Delivery 4.01kg 10.00kg £60.00